Norfolk County Detachments primary focus is public safety and we want to reinforce to the public the importance of the proper use of the 9-1-1 system

When people need emergency assistance, dialling 9-1-1 gets immediate help under normal circumstances.

On average, it takes at least two officers approximately thirty minutes to respond, investigate and clear the call. This puts enormous pressure on OPP resources when officers respond to unnecessary calls that can be prevented.

On Wednesday, September 9, 2020, at approximately 12:23 p.m., officers attended an address in Middleton, Norfolk County after a 30 year-old individual contacted 9-1-1. It was determined that they called the emergency number after their neighbours grass clippings were blown onto their property by the lawnmower.

The use of 9-1-1 for emergency response continues to save lives when used appropriately and the OPP want those who need urgent help to use 9-1-1. The OPP also encourages families to discuss proper use of 9-1-1 to prevent hang ups and misdials from occurring.

The OPP is urging all Norfolk County residents to use 9-1-1 when there is an emergency.

Please do not call 9-1-1 about a power outage or to inquire about road conditions or if you have a sick racoon on your property or to order food. This is NOT an emergency. Residents are being asked to contact 1-888-310-1122 for all non-emergent calls for service.

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